FAQ
A:How do I confirm that you are the manufacturer?
B:1)Clear front desk photo with our factory name.
- Video calls during working hours, no advance booking is required.
- Any time agent visit factory,no advance booking is required.
- Inquire production progress at any time, provide photos and videos, etc.
- Professional engineers solving after sale service problems.
A:What types of machines can we make?
B:All kinds of battery assembly machines.Cell testing,insulation paper sticking,sorting,welding,testing,aging.
For cylindrical/prismatic/polymer cells,manual and automatic,single machine and production line.
A:Can you help me to set up a plant?
B:Yes,please provide your raw materials and products details,your requirements about efficiency,your budget,we will send a plan to you.If you need we can also introduce some suppliers of raw materials to you.
A:What if the machine parameters you showed are different from what I need?
B:Please send your requirement details to us.As a manufacturer,most of our machines are customized.We’re sure that we can fix your requirements.
A:Do you support after sales service?
B:Yes, after purchase we will have professionals to install and train, and the warranty is two years. Exported to Europe and the
United States, Southeast Asian countries, there is a site in India
A:How can we solve machine problems?
B: Factory advantages,we have engineers and we produce the machines.
1)We will arrange an engineer to communicate with you when we get your message.He will guide you to solve the problem by video call or messages.
2)If the problem was caused by component damage,we will send a new component to you.After you get it,we’ll guide you on the video call about how to install it.
